1. Any abuse or unacceptable behavior, or if the driver feels at risk, the driver has the right to ask the passengers to leave the vehicle.
2. Any soiling to our vehicles, our standard charge is £65. Additional charges may be made to cover the necessary cleaning costs should they exceed our standard charge.
3. We reserve the right to substitute any vehicle in the event of a breakdown or staff availability prior to any booking. If the breakdown should occur whilst you are on your journey the driver will contact the office and the operators will do their best to get you to your destination as soon as possible.
4. It is your responsibility to ensure that you have taken all your personal belongings from the vehicle. If the driver has to make another journey to return these belongings this will be charge for.
5. We are not responsible for any costs incurred to passengers who do not wait for their driver and take alternative transport or leave the airport.

6. We can only provide an estimated pickup time and journey duration, taking into consideration the expected traffic conditions and the time of day of your journey.
Please be aware that journey times are estimates and cannot be guaranteed. ChelmsfordTaxi.Cab will not be liable for any loss, expense, missed flights, appointments, connections, or other costs resulting from delays caused by circumstances beyond our reasonable control, including but not limited to:
* Traffic congestion
* Road closures or diversions
* Road traffic accidents
* Extreme or adverse weather conditions
* Vehicle breakdowns
* Unexpected delays or disruptions
* ⁠distract by passengers
* Any other unforeseen circumstances.

However, every reasonable effort will be made to minimise delays and provide the most reliable and timely service possible. Customers are advised to allow sufficient additional time when travelling to airports, train stations, appointments or other time-sensitive destinations.

7. Additional pick-ups or drop offs will be charged at the appropriate rate.
8. ChelmsfordTaxi.Cab Airport Cars will pay for the car parking up to a maximum of 30 minutes from the time that your plane lands. Any additional car parking fees after this time will be payable by yourselves unless agreed otherwise in advance.
9. Please ensure you give us your correct arrival times along with the day that you land in the UK, not your departing information. If an unnecessary journey is made because of incorrect information being supplied, you will be charged for both journeys.
10. All cancellations must be made in writing at least 24 hours before your departure date. If cancellation is less than 24 hours payment for the airport is to be paid in full.
11. Any journey undertaken must be paid for in full.
12. If you are travelling to any restricted zone you will need to pay the toll charges, airport parking charge, congestion charge and ULEZ charge.

13. Passenger Conduct & Driver Safety: Passengers must behave respectfully and must not abuse, threaten, distract, or otherwise interfere with the driver while the vehicle is in motion. Any behaviour that compromises the driver’s concentration or the safety of the driver, passengers, or other road users may result in the journey being stopped at a safe location. No refund or compensation will be provided where a journey is terminated due to unacceptable or unsafe passenger behaviour.